The phased opening began May 27 at Ho-Chunk Gaming –
Madison. Guests formed a line around the
edge of the parking lot extending from the front door to the second driveway before
the doors unlocked at 10:00 AM. The
Department of Business, Department of Health, Department of Labor Safety
Division, and the Executive Management team at Ho-Chunk Gaming – Madison
collaborated for a safe, phased reopen.
Guests who were granted entry were required to meet eligibility
requirements. First, the guest must be an
active Rewards Club Member with a Wisconsin identification. Those without a
Wisconsin identification card are denied entry.
Second, patrons receive a temperature check. Anyone with a temperature of 104 and above is
denied entry with recommendations to see a physician. Third, facemasks are required at all times
while in the facility. Finally, the
guest must remove the face mask so that security and surveillance can compare
their face with their identification.
A maximum of 400 is allowed entry at any given time. Only one entrance and one exit are currently
being used to maintain headcount. Guests
are reminded to practice social distancing, and those failing to wear a face
mask properly will be asked to leave. No
carry-ins of food or drink allowed.
The entire facility is smoke-free, and a designated area is
provided outside the building using a side doorway. Guests are reminded that they must return to
the end of the line to regain entry once they leave the building. This reminder does not include those
utilizing the designated smoking area.
Active Rewards Club Members who may have lost their player’s
card can obtain a replacement card, but no new cards are issued. Promotional plays and reward points are
currently suspended.
Several slot machines have been disabled in order to help
with social distancing. Food and drinks
are not served nor sold. Employees
regularly sanitize after each transaction or use of a machine. The Marketing
Department reduced the number of touchpoints.
Numerous Plexiglas barriers have been constructed throughout the
facility, and a significant number of hand sanitizer stations are located
throughout the gaming floor and employee areas.
Nearly sixty percent of staff returned. Employees received safety training before the
soft reopen in terms of an overview of COVID-19, worksite protection, employee
protection, and social and psychological support. All employees must wear a face mask, and all
receive a temperature screening when entering the facility.
Security, Slots, and Environmental Services are required to
wear both cloth face masks and face shields because they are primarily on the
gaming floor.
“We have enlisted the latest technology in sterilizing
protection. To disinfect and sanitize,
Ho-Chunk Gaming Madison has acquired the services of a company to perform a
two-step disinfection and long lasting surface anti-microbial treatment applied
with an electrostatic sprayer throughout the facility,” Daniel Brown, Executive
Manager, Ho-Chunk Gaming Madison stated. “The application lasts for 30 days
before needing reapplication.”
“Rest assured, we are doing everything within our control to
provide a safe environment for our guests and employees.”
The start of phase two is yet to be determined.
Ho-Chunk Gaming – Nekoosa opens their doors June 16 at 8:00
AM, and the reopen of the remaining Ho-Chunk Gaming Wisconsin facilities have
yet to be determined.