New software to make Gaming Commission paperless, work more streamline

By Ken Luchterhand

Members of the Ho-Chunk Nation Gaming Commission are excited to have a new software system that will make their work a lot easier and more efficient.
The PRYME Licensing Software system was introduced to compliance field agents on Tuesday, Feb. 5, and Wednesday, Feb. 6.
Debbie Chase, vice president of client development and relations for Merydyan was present to help integrate the system into the Gaming Commission’s working practices. Also present were trainers Frances Alvarez and Chase Tousey, who provided educational sessions for those two days so Ho-Chunk staff could begin using the new software system effectively.
Chase worked with the Ho-Chunk Nation prior to her present position, having worked with the Compliance Division from 1994 to 1998 and was on the Election Board from 1997 to 1998.
The quest for a better system than the paper system being used started with a Request for Proposal (RFP) to acquire the system in June 2017 and it was added to the 2018 budget. In February 2018, the contract was signed to acquire the system.
The PRYME software allows gaming commissioners to streamline employee and vendor gaming licensing operations across all the gaming sites.
“The new system allows us the ability to connect the Gaming Commission, management, investigators, license applicants, vendor applicants, and the system administrator into one network,” Chase said.
 “We did this in order to obtain applicant information, track communication with involved parties in the licensing process. We are confident that we will be able to better license our employees and vendor by tracking detailed information in real time,” she said.
With continuous innovation and development, Ho-Chunk Nation Gaming Commission’s concept is to optimize technology that can support growth and change, effectively enhance the quality of service for the gaming facilities and provide innovative solutions regarding hiring demands, according to Chase.
“We expect that moving the new customized system will improve our regulatory functions and provides and greater applicant experience,” she said. “An important aspect of the new program is that it is a paperless system and that anyone with access can look at the documents.”
Although the new system has been specially designed for Ho-Chunk Gaming, Merydyan has provided several similar software systems for other Native American owned casinos.
The software would handle vendor licensing, mandatory compliance audits, audit findings and provide an audit trail so it would allow authorized people to see results from the past.
“There would be more accountability and it will save time,” HCN Gaming Commissioner Angie Liazuk said.
The new system provides the ability to see previous findings and it will have an interactive historical record that is easily accessible.
Merydyan was formed in 2013 by Dennis Sheldon and has seven employees and two contracted employees. Of the employees, 44 percent of the team are Native American. There are 21 tribes as their clients, with their specialty being Indian Gaming.
Sheldon is a University of Wisconsin-Madison computer science graduate. The Forest County Potawatomi were his first clients, followed by the Menominee Nation for their casinos.